Mutual Aid Groups Across County Durham

Please see below lists of Mutual aid groups that are supporting our communities during Covid 19.  These groups offer a range of support to our residents - this is not an exhaustive list however it is a good starting point to signpost families to access support including shopping, delivery of food parcels, befriending, collecting medication etc.  Please ensure that you contact the organisation before signposting a family to ensure that they are able to support and meet demand.


Below are a number of resources from companies that can support you and your families.


Mutual Aid and Community Support

A list of lots of support agencies around South West Durham for Covid-19 Isolution support

Mutual Aid: South West Durham Microsoft Word


Council Virtual Support Hubs

A helpline, webpage and support network have been set up to help people in County Durham who are struggling during the Coronavirus pandemic.

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Council Virtual Hubs Microsoft Word


The CAMHS resources are useful as they cover a range of areas to support Children’s wellbeing.

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CAMHS Resources Link


SENDIASS are available to support parents who have children with additional need

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Comms From SENDIASS Microsoft Word


Citizen’s advice can offer support with finances, contact details,

Advice Line Monday to Friday 10am to 4pm 0300 330 9027
Debt Advice Line Monday to Friday 9am to 1pm 0300 323 2000
To cancel or rearrange appointments 0300 323 1000


Homestay can offer support with finances, rent arrears etc.

Phone Number 0191 332 4935


FamilyLine offer a free service available to support adult family members on all aspects of family life issues, whether it is emotional support or practicable advice on any aspect of parenting or broader family issues

Tel Number 0808 802 6666
text 07537 404282


One Point Online Support Sessions For Families

See the attached document to find out when online support sessions are available from One Point

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Online Support For Families PDF


North East Autism Society

Offer support with enquiries via telephone, email, and Facebook. They also have a private family network page where they are offering lots of support and guidance.

Phone Number 0191 4109974
North east Autism Society


Rollercoaster Support

For families supporting a child or young person with emotional or mental health issues there is still lots of support available through Rollercoaster Services, see below for information

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Help For Teenagers Microsoft Word
Rollercoaster Services PDF
Teenagers - Stress, Common thinking patterns Microsoft Word