Helpline Information

Contact Student Support

Please contact us for support and advice on emotional issues, mental health concerns and anti-bullying support.

The emails will be checked during school hours. For out of hours support please see the list below.

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Childline Helpline:

Use these helplines for additional support. 

In an emergency, please contact the emergency services on 999 or 101. 

Childline Helpline:

Website: www.childline.org.uk

Telephone: 08001111

Kooth:

Free and Safe and anonymous online support for young people. Kooth is a web based confidential support service available to young people. Kooth provides a safe and secure means of accessing mental health and wellbeing support designed specifically for young people.

Website: https://kooth.com/

Winston’s Wish:

An interactive bereavement website designed for children, young people and their families.

How to speak to our grief support workers:

Telephone: 08088 020 021 (weekdays 8am-8pm)

Email:  ask@winstonswish.org

Website: winstonswish.org

live chat on our website (weekdays 3-8pm)

In an urgent crisis, you can use Give Us A Shout's 24/7 messenger service by texting WW to 85258 

Kidscape:

Bullying and child abuse prevention.

 

Website: www.kidscape.org.uk

NSPCC:

Leading charity offering support to children and young people.

 

Website: www.nspcc.org.uk

Talk to Frank:

Information and advice about drug misuse

 

Helpline: 0300 123 6600 (text: 82111)

Website: www.talktofrank.com

The Hideout:

Interactive website designed to support children and young people experiencing Domestic Violence. The address can be hidden from the History log on your computer.

 

Website: www.thehideout.org.uk

Young Minds:

Excellent interactive website designed directly for children and young people on topics relevant to you.

 

Website: www.youngminds.org.uk

The Samaritans

The Samaritans provide confidentional emotional support for people experiencing feels of distress or dispair.  Available 24 Hours a day.

Web: https://www.samaritans.org/

Tel: 116 123
If U Care Share

Provides practical and emotional support to people bereaved by suicude.  It is ran by people who have experienced a loss by suicide.

Tel: 0191 387 5661

Email: share@ifucareshare.co.uk
PAPYRUS

A national UK charity dedicated to the prevention of young suicide.

Helpline: 0800 068 41 41

Text: 07786 209397

Email: pat@papyrus-uk.org
CRUSE

Promotes the well-being of bereaved people and enables anyone bereaved by death to understand their grief and cope with their loss.

Email: helpline@cruse.org.uk

Child Bereavement UK

Offers support to children and young people when someone has died or is seriously ill.

Helpline: 0844 4779400 (Monday to Friday 9am-5pm)

Email: support@childbereavementuk.org

Snap

Website: snapcharity.org

A helpline service for families supported by a team of parent advisers who can give advice on a variety of topics. If you feel you would benefit from speaking with an adviser, but they are not immediately available, they will arrange a suitable time for someone to call you back.

The helpline is open between 9:00am until 4:00pm Monday to Thursday and 9:00am until 3:00pm on Friday.

Telephone 01277 211300

Email familyteam@snapcharity.org

THE MIX

The Mix is a charity that provides free, confidential counselling and support for young people under 25. They are there to help you take on any challenge you're facing, online and over the phone.

 

Text THEMIX to 85258

CAMHS 

Children and Adolescent Mental Health Services

Telephone:0300 123 9296

Crisis Team: 111 or 0800 51 61 71.

 

For Adults:

If you are worried about a child:

NSPCC helpline:

Telephone: 0808 800 5000

 

Young Minds Parent helpline:

Telephone: 0808 802 5544

 

First Contact (County Durham) 03000 267979

 

MIND:

Leading mental health charity providing useful information and support.

 

Website: www.mind.org.uk

Telephone: 0300 123 3393

Text: 86463

Support:

One Point Family Hubs 03000 261 111